Shipping policy

Thank you for shopping at Wallis Store (wallisstore.shop). We are committed to delivering your order in a timely and secure manner. Please review our shipping policy below for details on how we process and deliver your purchases, including our product range of knickers, bras, nightwear, tights & socks, babydolls, and shapewear.

Shipping Destinations
We currently offer shipping to a wide range of countries and regions. During checkout, you will be able to see the available shipping options and any applicable restrictions for your delivery address. If your country is not listed at checkout, we regret that we are unable to deliver to that location at this time.

Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Please note that order processing time is separate from the delivery time.

Shipping Methods, Costs, and Delivery Time
We offer the following shipping methods for most orders:

  • Standard Shipping (DHL/FedEx): €8.00 — estimated delivery within 7–14 business days.
  • Express Shipping (DHL/FedEx): €22.99 — estimated delivery within 3–7 business days.

Delivery time estimates are calculated from the date your order ships, not from the date the order is placed. Actual delivery times may vary due to factors beyond our control, such as customs processing, weather conditions, or carrier delays. You will receive a shipping confirmation email with tracking information once your order leaves our warehouse.

Lost, Damaged, or Delayed Packages
We make every effort to ensure your order arrives safely and on time. If your package is lost, arrives damaged, or is significantly delayed, please contact us at help@wallisstore.shop as soon as possible. We will investigate the issue with the carrier and work to resolve it promptly.

  • Lost packages: If tracking shows your package has not been delivered within a reasonable timeframe, please reach out to us so we can open a claim with the carrier.
  • Damaged packages: In the event that your items arrive damaged, please retain the original packaging and contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund where applicable.
  • Delayed packages: While most delays are outside our control, we will do our best to assist you and provide updates regarding your shipment.

International Shipping, Customs, and Duties
For international orders, your package may be subject to customs clearance procedures and may incur additional fees such as import duties, taxes, or brokerage charges. These fees are the responsibility of the recipient and are not included in the purchase price or shipping cost. Customs policies vary widely from country to country, so please contact your local customs office for more information on potential charges. We are unable to control or predict these fees, and we cannot be held responsible for any delays caused by customs inspections.

Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s tracking system. Please allow up to 24 hours for the tracking information to update after shipment. If you have any questions about your shipment, feel free to contact us at help@wallisstore.shop.

Returns and Refunds
If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery. Please note that returns are processed separately from shipping. Once your return is received and inspected, we will process your refund within 1–2 business days. For more details, please refer to our Returns Policy.

Contact Us
Should you have any questions or concerns regarding shipping, please do not hesitate to contact our customer support team at help@wallisstore.shop or visit us at 428 Roosevelt Rd, Pittsburgh, Pennsylvania, 15237, US. We are here to help.