Refund policy

Thank you for shopping at Wallis Store. We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.

Return Period

You have 30 days from the date you received your order to request a return. After this period, unfortunately we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, items must be:

  • Unworn, unwashed, and in their original condition
  • In the original packaging, with all tags and hygiene seals still attached
  • Returned within the 30-day return window
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

Due to hygiene and health reasons, the following categories cannot be returned unless they arrive damaged or defective:

  • Knickers (underwear) and Tights & Socks – these items are considered intimate apparel and can only be returned if the original hygiene seal is intact and unbroken.
  • Babydolls and Shapewear – if the package has been opened or the hygiene seal/tag has been removed, the item cannot be returned.

If an item arrives damaged, faulty, or incorrect, please contact us at help@wallisstore.shop within 14 days of receiving your order, and we will arrange a replacement or refund.

Return Process

  1. Contact our customer service team at help@wallisstore.shop with your order number and the reason for the return.
  2. We will provide you with the return address and any necessary instructions.
  3. Pack the item securely in its original packaging, including all tags and seals.
  4. Ship the return to the provided address. Please use a trackable shipping method to ensure safe delivery.

Return Shipping Costs

The customer is responsible for return shipping costs, except in cases where the item arrived damaged, defective, or incorrect. In such cases, we will cover the return shipping costs or provide a prepaid return label.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 1-2 business days. The time it takes for the refund to appear on your statement may vary depending on your payment provider.

Special Conditions for Certain Products

For Shapewear and Babydolls, we reserve the right to inspect the condition of the item upon return. If the hygiene seal or any packaging component is missing, the return will not be accepted. To avoid any issues, please ensure all original packaging is included.

Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at help@wallisstore.shop with a photo of the issue. We will resolve the matter by providing a replacement or a full refund, including any shipping costs incurred.

How to Contact Us

If you have any questions about returns or refunds, please contact us at:

  • Email: help@wallisstore.shop
  • Address: 428 Roosevelt Rd, Pittsburgh, Pennsylvania, 15237, US